Bekkah Gets Her First Quiz Wrong…and Learns From It
About 3 weeks after she installs the app on her phone, Bekkah gets a prompt from AutoMindr quizzing her about how long she thinks she has until her next oil change. She had completely forgotten about the app, and takes the quiz. She gets the quiz wrong, and learns that she should be getting her oil changed every 3-5000 miles, and she's got about 200 miles until her next oil change.
Nobody ever told her that before.
Screen
The user will periodically be presented with 'Pop Quizzes' to help them keep their car's health in mind. Quizzes should be administered randomly. After a quiz has been administered, the user will be presented with one of two screens:
Passed
If the user passes the quiz, they will be presented with a screen:
Cconfirming their success
Giving them a status update on their progression through the "Levels of Maintainership,"
A bit of information they can reflect on to perhaps give them motivation to keep the issue pertaining to that quiz in mind for the future.
After a string of successful prompts of this level, more advanced quizzes should be added to the quiz prompt queue.
Failed
If the user fails the quiz, they will be presented with a screen:
Informing them they did not pass the quiz in a friendly manner
Giving the correct answer to the quiz
With information as to where they should be looking in the car's interface for the correct answer to the quiz
A bit of information giving them motivation to keep the issue relating to this quiz in mind for next time.
After a failed prompt, quiz frequency should be increased slightly with quizzes similar to the level of the failed quiz.
Research and Results
Through our research regarding teaching best practices, we determined that quizzes can help guide new users keep the status of their car in mind in a non-intrusive manner. The quizzes will also be a useful tool for updating the Maintenance Log.
When performing usability tests, we would like that 7 out of 10 users not make an error resulting in a failed quiz due to poor design or wording. Because this quiz prompt is intended for helping users learn about their car, to better interact with their car, and retain the information they gather when answering these quizzes, it should actually be encouraged for users to 'cheat' when answering these prompts.
Metrics for success
Ideally, we want our users to not be dependent on prompts like these to think about their car in these terms. As the user progresses through the system, quizzes will actually turn into information gathering prompts so the system can stay updated. We can measure this by the user's string of correct answers. Our ultimate goal is for our users to have a secondary knowledge of their car's status.
To measure that success, we might need to interview users before and after they go through the system to see if the quiz prompts have actually done their job.
Future Steps
Several things could be done for this genre of prompt.
Test to see if prompts are better received at different locations
It would be nice to do some user testing to confirm if the quizzes are actually a valid teaching tool. We are still unsure as to how to test this.
Test to see if images or other media would be effective teaching tools.
Bekkah Gets Her First Quiz Wrong…and Learns From It
About 3 weeks after she installs the app on her phone, Bekkah gets a prompt from AutoMindr quizzing her about how long she thinks she has until her next oil change. She had completely forgotten about the app, and takes the quiz. She gets the quiz wrong, and learns that she should be getting her oil changed every 3-5000 miles, and she's got about 200 miles until her next oil change.
Nobody ever told her that before.
Screen
The user will periodically be presented with 'Pop Quizzes' to help them keep their car's health in mind. Quizzes should be administered randomly. After a quiz has been administered, the user will be presented with one of two screens:Passed
If the user passes the quiz, they will be presented with a screen:- Cconfirming their success
- Giving them a status update on their progression through the "Levels of Maintainership,"
- A bit of information they can reflect on to perhaps give them motivation to keep the issue pertaining to that quiz in mind for the future.
After a string of successful prompts of this level, more advanced quizzes should be added to the quiz prompt queue.Failed
If the user fails the quiz, they will be presented with a screen:- Informing them they did not pass the quiz in a friendly manner
- Giving the correct answer to the quiz
- With information as to where they should be looking in the car's interface for the correct answer to the quiz
- A bit of information giving them motivation to keep the issue relating to this quiz in mind for next time.
After a failed prompt, quiz frequency should be increased slightly with quizzes similar to the level of the failed quiz.Research and Results
Through our research regarding teaching best practices, we determined that quizzes can help guide new users keep the status of their car in mind in a non-intrusive manner. The quizzes will also be a useful tool for updating the Maintenance Log.When performing usability tests, we would like that 7 out of 10 users not make an error resulting in a failed quiz due to poor design or wording. Because this quiz prompt is intended for helping users learn about their car, to better interact with their car, and retain the information they gather when answering these quizzes, it should actually be encouraged for users to 'cheat' when answering these prompts.
Metrics for success
Ideally, we want our users to not be dependent on prompts like these to think about their car in these terms. As the user progresses through the system, quizzes will actually turn into information gathering prompts so the system can stay updated. We can measure this by the user's string of correct answers. Our ultimate goal is for our users to have a secondary knowledge of their car's status.To measure that success, we might need to interview users before and after they go through the system to see if the quiz prompts have actually done their job.
Future Steps
Several things could be done for this genre of prompt.